Store Policies

A Guide to How We Do Business

You’ve Got Questions? We’ve Got Answers

At Aiden Fabrics, we don’t have a long list of rigid policies to follow. We do what is right and fair, and respect our customers. We are guided by honesty and integrity and ultimately, we want you to be happy! However, we do have a few guidelines.

Cut Fabric Yardage:

Because cut fabric orders are custom cut to your specifications, we do not accept returns on fabric that has been cut to order. However, if there is a flaw or problem with the cut order, we will happily address the issue to make it right for you.

Pillow Forms & Foam:

We do not accept returns or exchanges on pillow forms/inserts or foam inserts. Due to the sensitive nature of these products, once the pillow or foam leaves our showroom, we cannot control the environment they are exposed to, and therefore cannot take returns or exchanges.

Special Order Items:

We offer custom furniture, wallpaper, rugs, lighting, accessories and window hardware. As these are custom products, it is unique to you and we cannot accept returns, once the order is placed. However, if the order is damaged or not as you expected, we will do everything in our power to rectify the order and make you happy!

Full-priced, in-stock furniture, lighting, rugs and accessories purchased from our showroom floor, may be returned or exchanged within 3 days, less a 30% restock fee.

Custom Fabrication:

There are many places to buy fabric and we hope you buy your fabric from us; however, if you choose to buy fabric elsewhere, we will not be able to perform fabrication for you. We prefer to work only with fabric that we have sourced and inspected for you, and can insure is 100% appropriate quality for your projects. Additionally, custom fabrication orders cannot be cancelled or returned once payment is taken and the order is placed.

Delivery:

We will have a professional, local, bonded and insured delivery company to deliver your furniture.

Thanks for understanding! We appreciate your business!